We are delighted to share that our Singapore government has approved 25% of our workforce to be back to work from 12th May 2020 onwards. This means that instead of a weekly order processing which started on 4th May 2020. orders will be processed on a daily basis from 12th May 2020 onwards. However, please still expect delays in order processing as only 25% of our ops workforce can be back to work. Meanwhile, thank you for shopping with I'M IN and stay safe =)
3. Exchange validity period will be extended.
For orders with shipping date (purchased online) / purchase date (purchased in retail store) from 07-03-2020 to 01-06-2020, the exchange validity period with be extended to 01-07-2020. This applies to all orders in Singapore only.
4. Returns validity period will be extended.
For orders with shipping date (purchased online) / purchase date (purchased in retail store) from 07-03-2020 to 01-06-2020, the returns validity period with be extended to 01-07-2020.
In addition, we have made a temporary pause in accepting the collection date/time for all eligible Returns Request. At the moment, you can start booking the collection date/time again from 01-06-2020 onwards.
5. Minimal packaging
For orders made from 06-04-2020 12:00 pm to 01-06-2020, as the 1st priority is to send out your orders as quickly as possible, all orders made during the above mentioned period will not be packed in our I'M IN pink box. This is to save the time required from our 1 man team during this period from folding boxes to processing your orders. Your order will still be sent in sturdy carton boxes to prevent any damage from delivery. We thank you for your kind understanding.
6. I'M IN retail stores adjusted operating days.
From 07-04-2020 to 01-06-2020 ("circuit breaker" period):
- Closed. Please stay at home :)
From 02-06-2020 onwards:
- Reopen at the usual daily opening hours.
7. Customer support remains open with adjusted response time.
Our customer support team will be working from home in the interim. Do take note that our CS team takes 3 working days to revert(excluding weekends and public holidays), thus please refrain from sending multiple emails as it will be refreshed to be dated to the latest date/time and thus causing more delays in replies. We are committed to put in our best to answer all enquiries in a timely fashion. Some delays or inconvenience is expected as the team will not have access to office documents and to the stocks in the warehouse.
Separately, important updates can also be found on our social media and website to reduce the amount of incoming tickets and creating a bottleneck.
Customer support email: firstname.lastname@example.org
I'M IN instagram: @iminxx
Updated on 10th May April 2020, 9pm +8gmt
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