Q: How should I wash my intimate wear?
Underwear and shorts are recommended to be washed individually as color transfer may occur.
We strongly advise to hand wash them in cold water. Yeah it's annoying, but so is a bad hair day. The more delicate you treat them, the longer they’ll last.
For order(s) made on IMINXX.COM online store:
For order(s) made on external Point-of-Sale:
Any order(s) made out of IMINXX.COM online store are considered final and non-returnable directly at the moment. Kindly contact the store for their claim procedure.
Q. How can I track my order?
After a successful transaction, you’ll receive a confirmation email with your purchase details. Your order will be dispatched to the delivery address once it's ready. A shipping email confirmation will be sent to you, accompanied with a link to track your order status.
Q. What happens if my order is lost or damaged during transit?
I’M IN is not liable for any damages incurred during transit; this lies within the responsibility of the local and overseas carrier. To ensure your issue is resolved promptly please don’t hesitate to email customer care team at email@example.com
Q. How do I find out if my order is being shipped out?
Once your order is shipped out, a tracking number will be sent to you in the shipping confirmation email.
Q. My tracking information shows “Delivered” even though I did not receive any package. What should I do?
For local orders delivered by Roabull Courier, you can track your parcel status at www.roadbull.com or call them at +65 3100 1111
For international orders delivered by DHL, you can track your parcel status via this Link.
If you are still unable to locate the parcel after trying the above options, fret not! Email customer care team at firstname.lastname@example.org for SOS.
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