Exchange policy (Singapore)
Eligibility:
- Purchases from iminxx.com or the I’M IN experience store can be exchanged within 30 days from the date of shipping or purchase.
- Items must be returned in original condition - unworn, unwashed, unaltered, with all original tags attached
Non-exchangeable items:
- Cheekies (panties)
- Shapewear
- Stick-on bras
- Nipple tapes
- Clearance sale items (as indicated)
Exchange Fees:
- First exchange: Complimentary
- Second and subsequent exchanges: S$6.99 restocking fee per request
For International orders:
Item(s) purchased via IMINXX.COM online store can be returned via post/courier to our Singapore fulfillment center.
Return Policy
Eligibility:
- Applies to merchandise purchased from IMINXX.COM only.
- Returns must be requested within 30 days from the date of shipping.
- Items must be returned in original condition — unworn, unwashed, unaltered, and with all original tags attached.
Non-returnable items:
- Cheekies (panties)
- Stick-on bras
- Nipple tapes
- Clearance sale items (as indicated)
Return Conditions:
- All returned items will undergo a final inspection before a Returns Coupon Code is issued.
- Returns that do not meet the policy will not be accepted. If your order included a Gift With Purchase (GWP), the GWP must be returned. If not, the retail price of the GWP will be deducted from your Returns Coupon Code value.
- Refunds are issued only in the form of a Returns Coupon Code — no cash refunds.
Returns Coupon Code:
- Valid for 90 days from the date of issue and will auto-expire thereafter.
- Can be used to offset your next purchase at www.iminxx.com only.
Fees (For Singapore Orders):
- First return: Complimentary
- Second and subsequent returns: S$6.99 restocking fee per request (unless otherwise stated).
Fees (For International Orders):
- Items can be returned via post/courier to our Singapore fulfilment centre.
I'M IN Experience Store Purchases
All purchases made in person at the I'M IN Experience Store are final — no returns or refunds.
