Im-in-global

V3 - I'M IN - Covid-19 Circuit Breaker Extensions, 12th May Updates

Post by Aina Nicola

May 10 2020

Hello sweetpeas!

We are delighted to share that our Singapore government has approved 25% of our workforce to be back to work from 12th May 2020 onwards. This means that instead of a weekly order processing which started on 4th May 2020. orders will be processed on a daily basis from 12th May 2020 onwards. However, please still expect delays in order processing as only 25% of our ops workforce can be back to work. Meanwhile, thank you for shopping with I'M IN and stay safe =)

Xx,
team

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FAQ'S

1. IMINXX.COM online store remains open with adjusted processing date.

For online orders placed on:
06-04-2020 12:00 pm to 11-05-2020:
- Your order will be processed in sequence based on the date and time you have placed the order, thus the earliest order will be processed first. As we resume to 25% of our operations on 12th May, we will take an estimated 3-10 working days (depending on which date you placed your order) to send out your orders.

If you have not received the email indicating that your order has been processed, please hang on with us and it means its still on queue to be processed. An email containing the tracking no will be sent to you once your order has been processed. Please hang on with us while we work within the limited manpower. We are committed to process the orders expeditiously within our outmost ability.

For online orders placed on:

12-05-2020 to 01-06-2020.
- Orders will be processed on a daily basis from 12th May 2020 onwards with 25% workforce from our ops team thus please expect delays on order processing.

If you have not received the email after 7-10 working days indicating that your order has been processed, please hang on with us and it means its still on queue to be processed. An email containing the tracking no will be sent to you once your order has been processed. Please hang on with us while we work within the limited manpower. We are committed to process the orders expeditiously within our outmost ability.

2. Back-orders

All the back-order items that has arrived by 30-04-20, your backorders has been sent and processed. If you have not received your parcel, please reach out to info@iminxx.com, do take note that our CS team takes 3 working days to revert(excluding weekends and public holidays), thus please refrain from sending multiple emails as it will be refreshed to be dated to the latest date/time and thus causing more delays in replies.

3. Exchange validity period will be extended.
For orders with shipping date (purchased online) / purchase date (purchased in retail store) from 07-03-2020 to 01-06-2020, the exchange validity period with be extended to 01-07-2020. This applies to all orders in Singapore only.

4. Returns validity period will be extended.
For orders with shipping date (purchased online) / purchase date (purchased in retail store) from 07-03-2020 to 01-06-2020, the returns validity period with be extended to 01-07-2020.

In addition, we have made a temporary pause in accepting the collection date/time for all eligible Returns Request. At the moment, you can start booking the collection date/time again from 01-06-2020 onwards.

5. Minimal packaging
For orders made from 06-04-2020 12:00 pm to 01-06-2020, as the 1st priority is to send out your orders as quickly as possible, all orders made during the above mentioned period will not be packed in our I'M IN pink box. This is to save the time required from our 1 man team during this period from folding boxes to processing your orders. Your order will still be sent in sturdy carton boxes to prevent any damage from delivery. We thank you for your kind understanding.

6. I'M IN retail stores adjusted operating days.
From 07-04-2020 to 01-06-2020 ("circuit breaker" period):
- Closed. Please stay at home :)

From 02-06-2020 onwards:
- Reopen at the usual daily opening hours.

7. Customer support remains open with adjusted response time.
Our customer support team will be working from home in the interim. Do take note that our CS team takes 3 working days to revert(excluding weekends and public holidays), thus please refrain from sending multiple emails as it will be refreshed to be dated to the latest date/time and thus causing more delays in replies. We are committed to put in our best to answer all enquiries in a timely fashion. Some delays or inconvenience is expected as the team will not have access to office documents and to the stocks in the warehouse.

Separately, important updates can also be found on our social media and website to reduce the amount of incoming tickets and creating a bottleneck.

Customer support email: info@iminxx.com
I'M IN instagram: @iminxx

Updated on 10th May April 2020, 9pm +8gmt