*Please view Version 3 for the latest updated announcements in light of the latest approval for work operations from the Singapore government.
In light of the latest measure to tackle Covid-19 ("circuit breaker") & extension of the circuit breaker period announced on 21st April 2020, taken by the Singapore government to be effective from 07-04-2020 and 01-06-2020, we have prepared an updated FAQ for your convenience. Fret not, your orders are in good hands. We have made business continuation plans on the basis that our operations team can go back to work as scheduled on 02-06-2020.
However, given the dynamic nature of the Covid-19 situation, we also plan to provide progressive updates here and via our social media whenever there is any changes to the current plan.
On a lighter note, let's do our part and nail this Covid-19 problem together, because I can't wait for us to be safe and be able to see each other in person again :)
I'M IN, are you?
3. Exchange validity period will be extended.
For orders with shipping date (purchased online) / purchase date (purchased in retail store) from 07-03-2020 to 01-06-2020, the exchange validity period with be extended to 01-07-2020. This applies to all orders in Singapore only.
4. Returns validity period will be extended.
For orders with shipping date (purchased online) / purchase date (purchased in retail store) from 07-03-2020 to 01-06-2020, the returns validity period with be extended to 01-07-2020.
In addition, we have made a temporary pause in accepting the collection date/time for all eligible Returns Request. At the moment, you can start booking the collection date/time again from 01-06-2020 onwards.
5. Minimal packaging
For orders made from 06-04-2020 12:00 pm to 01-06-2020, as the 1st priority is to send out your orders as quickly as possible, all orders made during the above mentioned period will not be packed in our I'M IN pink box. This is to save the time required from our 1 man team during this period from folding boxes to processing your orders. Your order will still be sent in sturdy carton boxes to prevent any damage from delivery. We thank you for your kind understanding.
6. I'M IN retail stores adjusted operating days.
From 07-04-2020 to 01-06-2020 ("circuit breaker" period):
- Closed. Please stay at home :)
From 02-06-2020 onwards:
- Reopen at the usual daily opening hours.
7. Customer support remains open with adjusted response time.
Our customer support team will be working from home in the interim. We are committed to put in our best to answer all enquiries in a timely fashion. Some delays or inconvenience is expected as the team will not have access to office documents and to the stocks in the warehouse.
Separately, important updates can also be found on our social media and website to reduce the amount of incoming tickets and creating a bottleneck. Please avoid sending multiple emails as it will delay the response time.
Customer support email: email@example.com
I'M IN instagram: @iminxx
Updated on 23rd April 2020, 3pm +8gmt
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